Domain Summary

hiverhq.com

10k+ teams trust hiver to streamline shared inbox management and run multi-channel help desks from their inbox. try hiver free for 7 days.

Easy-to-use email management & customer service software

Global rank: #266115
Daily visitors: 8.07K
Monthly Visits: 241,996
Pageviews per user: 1.66
Registrar Abuse Contact Email:
Registrant Phone:
Rating
TLD: com
IP Address: 172.67.200.77
Organization: Cloudflare, Inc.
Category: Computers Electronics and Technology >
Programming and Developer Software
hiverhq.com Icon
hiverhq.com
Last Status:
Online
Last Updated: 10 day ago
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About Website

Click here to check amazing hiverhq content for United States. Otherwise, check out these important facts you probably never knew about hiverhq.com

10k+ teams trust hiver to streamline shared inbox management and run multi-channel help desks from their inbox. try hiver free for 7 days.

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hiverhq.com Trust Score

hiverhq.com is probably legit as the trust score is reasonable. Our algorithm rated hiverhq.com a 77. Although our rating of hiverhq.com is medium to low risk, we encourage you to always vote as the evaluation of the site is done automatically.

The trust rating is high. Might be safe.
Trustscore
77 / 100

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Which Sites are Alternatives & Competitors to hiverhq.com?

Explore the top alternatives and rivals of hiverhq.com in November 2024, and assess their data relating to website traffic, SEO, Web Server Information, and Whois. Refer to the list below for the best competitors of hiverhq.com, and simply click on each one to delve into their specific details.

Mentioned on Their Website:

  • hiverhq.com
    17 Customer Success Email Templates for Every Use Case

    https://hiverhq.com/blog/17-customer-success-email-templates-for-every-use-case

    This email works because it is personalized, specific, and offers an incentive. 9. Customer Milestones Email Template. Customer milestones are an important opportunity for customer success teams to show their appreciation for customers and to …

  • hiverhq.com
    Social Media Customer Service: Everything You Need to Know

    https://hiverhq.com/blog/social-media-customer-service

    According to a recent survey, 42% of customers seeking social media customer support want answers within 60 minutes. Responding to your queries as quickly as possible is your best bet to keep customers happy. 5. Use the Appropriate Tone of Voice. Your tone of voice is critical on social media.

  • updates.hiverhq.com
    Introducing Hiver Shared Labels - Hiver - updates.hiverhq.com

    https://updates.hiverhq.com/en/introducing-hiver-shared-labels

    Hiver shared labels are primarily designed to facilitate collaboration on specific conversations rather than a complete inbox or a Google group. Simply create a Hiver label with the members that you'd like to share conversations with. And whenever this label is applied to conversations, everyone will be able to view and collaborate on them. …

  • help.hiverhq.com
    Knowledge Base - Hiver

    https://help.hiverhq.com/login/

    Find answers for common questions on Hiver products and service.

  • hiverhq.com
    7 ways for neurodivergents to succeed in customer support

    https://hiverhq.com/blog/7-ways-for-neurodivergents-to-succeed-in-customer-support

    Empathize as much as you can. 7. Use your dissociation skills to objectively assess the customer’s problem. In her insightful blog, Emily Katy – mental health activist and autism advocate – explains the term Neurodivergent as “A person who has a different brain from what is considered the norm.

  • hiverhq.com
    13 Email Response Templates to Handle Angry Customers - hiverhq.com

    https://hiverhq.com/blog/customer-service-responses-examples

    1. **Issue Escalation**: Your feedback has been elevated to our senior management, ensuring it receives the attention it warrants. 2. **Prompt Review**: Our customer service team is delving into the specifics of your concern, aiming to understand and rectify any lapses on our part.

  • rocketreach.co
    Hiver Email Format | hiverhq.com Emails - RocketReach

    https://rocketreach.co/hiver-email-format_b5d4e913f42e3934

    The most common Hiver email format is [first] (ex. [email protected]), which is being used by 83.5% of Hiver work email addresses. Other common Hiver email patterns are [last] (ex. [email protected]) and [first].[last] (ex. [email protected]). In all, Hiver uses 5 work email formats. ...

  • updates.hiverhq.com
    What's new on Hiver

    https://updates.hiverhq.com/en

    All. beta release. enhancement. feature. mobile. new feature. Changelog Roadmap. Hiver strengthens team collaboration and business communication across email, live chat, knowledge base, and voice communication within Gmail.. Changelog and newsfeed.

  • linkedin.com
    Hiver | LinkedIn

    https://www.linkedin.com/company/hiverhq

    Hiver is a Gmail-based customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. It’s the most …

  • hiverhq.com
    Sign up for Hiver | Gmail-based customer support …

    https://hiverhq.com/signup

    ,000+ teams globally use Hiver to run their help desk on email. Sign up for a free 7-day trial of Hiver and start delivering outstanding customer support | No credit card needed.

  • hiverhq.com
    10 Web-Based Help Desks for 2024 - hiverhq.com

    https://hiverhq.com/blog/web-based-help-desk-software

    Help Scout’s pricing plan starts from $20 per user per month and goes up to $65 per user per month. There is also a 15-day free trial. 8. Kayako. Kayako is a versatile web-based help desk software that enables businesses to manage customer inquiries and support tickets efficiently. Kayako for seamless customer support.

  • hiverhq.com
    Popular Customer Service Channels and How to Optimize Them

    https://hiverhq.com/blog/customer-service-channels

    While creating your support strategy, look into the basic, bare minimum channels first. These are the most popular support channels and the ones that customers will go to first, expecting you to have a presence there. 1. Phone. Since the late 1980s, customer service phone lines are nearly ubiquitous — and expected.

  • facebook.com
    Hiver HQ - Facebook

    https://www.facebook.com/hiverhq/

    Hiver HQ. 106 likes. Hiver is the world’s first customer support solution built for Google Workspace. We help teams deliver fast and empathetic customer support, right from the tool they are already...

  • hiverhq.com
    Customer Service Ticket 101: Understanding Types, Priority …

    https://hiverhq.com/blog/customer-service-ticket-guide

    An “Open” status means that a ticket has been created, usually due to a customer query, complaint, or request. It’s logged into the system but hasn’t been assigned to any agent or team yet. This stage is crucial for recording the customer’s initial needs and preparing the ticket for the next steps. 2. Assigned.

  • hiverhq.com
    The Complete Guide to Set Up Google Workspace for Your …

    https://hiverhq.com/blog/set-up-g-suite

    Go to the Admin Panel and click on ‘Groups’. If you can’t see that option, click on ‘More Controls’ at the bottom of the Admin Panel. Next, click on the ‘+’ icon on the bottom-right corner of your screen. Choose a name for your new group. It can be anything like Sales, Tech Support, HR, etc.

  • hiverhq.com
    The Best Knowledge Base Software in 2023 | Hiver

    https://hiverhq.com/features/knowledge-base

    With Hiver’s Knowledge Base you can easily build, host, and monitor a centralized library of help articles - answers to frequently asked questions, instructions, and guides - that your customers and reps can refer to anytime. Combine that with our Gmail-based helpdesk, Live chat app, and multiple integrations to create and scale your very own ...

  • youtube.com
    Hiver - YouTube

    https://www.youtube.com/channel/UCdxRMYV2zNwTrZkgKrBi9Lw

    Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - …

  • hiverhq.com
    How to Ask an Employer for a Reference: 5 Templates & Tips - hiverhq.com

    https://hiverhq.com/blog/ask-employee-reference-email-templates

    5 Effective Email Templates to Ask for A Reference/Recommendation. Here are 5 effective reference email templates you can use to ask your colleagues and employers, their permission to give you a positive recommendation for your future endeavors.. 1. Asking a Current Employer for a Reference. In some cases, you might …

  • crunchbase.com
    Hiver - Crunchbase Company Profile & Funding

    https://www.crunchbase.com/organization/hiver

    Founded Date Jul 1, 2011. Founders Niraj Ranjan Rout, Nitesh Nandy. Operating Status Active. Last Funding Type Series B. Legal Name Grexit, Inc. Company Type For Profit. Contact Email [email protected]. Phone Number 650-242-9081. Hiver transforms Gmail into a collaboration platform by enabling teams to easily manage shared email accounts, like ...

  • hiverhq.com
    The 2023 Guide to Google Groups for Business - Hiver

    https://hiverhq.com/google-groups-guide

    Login to your Google Workspace dashboard with an admin account. 2. On the main admin console page, navigate to Groups. 3. In the groups page, click Create Group on the top-left corner of your screen. 4. Enter the group details such as group name, description, email and who the group owner will be.

  • twitter.com
    Hiver (@HiverHQ) | Twitter

    https://twitter.com/hiverhq

    We would like to show you a description here but the site won’t allow us.

  • hiverhq.com
    Guide to Outsourcing Customer Service in 2024 (+ Top Tools and …

    https://hiverhq.com/blog/outsourcing-customer-service

    When you outsource your customer service, you give your customers quality support even on weekends and holidays. Even 24×7, if you wish to. Hiver’s latest Customer Service Benchmark Survey found that 76% of companies offer support outside traditional business hours – 34% of companies even offer 24×7 support.

  • hiverhq.com
    Hiver Chrome Extension

    https://hiverhq.com/hiver-chrome-extension

    Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple. Download Hiver's chrome extension that enables you to deliver personalized customer service right from Gmail. Start for free now.

  • hiverhq.com
    What is a Help Desk? Benefits, Features, and FAQs - Hiver

    https://hiverhq.com/blog/what-is-a-helpdesk

    Good help desk software lets you track various aspects of agent performance, send customer satisfaction surveys, and analyze data to identify patterns. 3. Boosts Customer Satisfaction. According to our report, 37% of customers consider a service experience to be good when their issues are fixed on time.

  • hiverhq.com
    How AI Development Can Add More Humanity to Customer Service …

    https://hiverhq.com/blog/ai-customer-service

    Being human. 5. Create jobs, not destroy. 6. Provide efficient support. AI is here to add humanity to customer experience, not replace it. Amit Ray, an Artificial Intelligence developer once said, “As more and more artificial intelligence is entering into the world, more and more emotional intelligence must enter into leadership.”. That ...

  • hiverhq.com
    Customer Empowerment – What is it, Why is it Important, and

    https://hiverhq.com/blog/customer-empowerment

    4. Improve your customer onboarding. 5. Use social media to reach your customers. 6. Collect feedback from customer advisory boards. Wrapping up. We’re living in the “age of the customer.”. So it’s natural that the concept of customer experience is top-of-mind for every company.

  • hiverhq.com
    How to Create Unforgettable Customer Service Moments - Hiver

    https://hiverhq.com/blog/best-customer-service-experience

    3. Train Your Support Agents. You need to teach your customer service team members how to cater to your customers’ needs from day one. On a basic level, your reps need deep knowledge of your products, services, as well as your customers. Most turnover in businesses is due to poor training and onboarding.

  • hiverhq.com
    Delegation at Work: Everyday Mistakes, and How to Avoid Them

    https://hiverhq.com/blog/delegation-skills-avoid-mistakes

    The point is to leave no room for ambiguity or confusion. It is equally important to set very clear deadlines. ‘Sometime next week’ or ‘by the end of this quarter’ are vague, and will only cause ambiguity. Set specific dates for completion of tasks. Communicate how strict or flexible they are.

  • workspace.google.com
    Gmail-based helpdesk for teams | Hiver - Google Workspace

    https://workspace.google.com/marketplace/app/gmailbased_helpdesk_for_teams_hiver/300342089616

    Hiver is the world’s first helpdesk built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and collaborate on customer emails, as well as run the most advanced analytics and automations from the Gmail interface ...

  • hiverhq.com
    How to Predict Customer Churn? - Hiver

    https://hiverhq.com/blog/predict-customer-churn

    7 Effective Ways to Predict Customer Churn. Monitor customer satisfaction (CSAT) and Net Promoter Score (NPS). Customers with CSAT or NPS of 6 or less are at a higher churn risk. Utilize tools like Qualtrics and Hiver to track these metrics. Use open-ended reviews for detailed customer comments.

  • in.linkedin.com
    Hiver | LinkedIn

    https://in.linkedin.com/company/hiverhq

    Hiver | 38,644 followers on LinkedIn. Hiver is the world’s first customer service platform built for Google Workspace. | Hiver is the world’s first customer service platform built for Google Workspace. We help teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and …

  • hiverhq.com
    Customer Support Help Desk Software in Gmail | Hiver

    https://hiverhq.com/products/customer-service

    A help desk that runs in your inbox. Respond to emails and live chat from inbox. Set up chatbots to answer repetitive queries. Assist customers via WhatsApp and voice support. Leverage knowledge base as a self-service channel. Turn your inbox into a customer service software that your teams will intuitively use from day 1.

  • v2.hiverhq.com
    Hiver Signup - Hiver Login

    https://v2.hiverhq.com/user/signup

    Hiver Signup. Or for Google apps administrators. By clicking Sign Up, you agree to our.

  • hiverhq.com
    Customer support and service – Everything you need to know

    https://hiverhq.com/customer-support-guide

    A good customer service agent must possess incredible soft skills, in addition to in-depth knowledge around the relevant product or service. They must be great communicators and listeners with excellent persuasion skills, high levels of emotional intelligence, and stellar problem-solving abilities. Source: Netomi. 2.

  • hiverhq.com
    The Complete Guide to Customer Engagement - Hiver

    https://hiverhq.com/blog/customer-engagement

    Here is what a successful customer engagement strategy can do for your business: 1. Increased Customer Loyalty: Engaging effectively with customers fosters loyalty, as customers feel more connected and valued by the brand. 2.

  • hiverhq.com
    How to Organize Your Gmail Inbox in 15 Minutes: [17 Tips - Hiver

    https://hiverhq.com/blog/how-to-organize-gmail-inbox

    To mute a conversation in Gmail, open the conversation and then click the “More” drop-down menu. Choose “Mute” from the list, and the dialogue is archived. How to mute a conversation in Gmail. Any new messages sent to the conversation thread will not appear in your inbox but will be added to the archive.

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DNS Lookup

DNS entries, such as A, NS, MX, and TXT records, are crucial for the functioning of the Internet. The A record maps a domain name to an IPv4 address, while the NS record specifies authoritative name servers for a domain. The MX record identifies the mail server responsible for receiving email messages for a domain. Additionally, the TXT record allows for the association of any text information with a domain name. These records play a vital role in ensuring proper communication and connectivity across the internet.

HostClassTTLTypeData
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hiverhq.comIN30Aip: 104.21.52.143
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hiverhq.comIN3600MXtarget: aspmx.l.google.compri: 10
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hiverhq.comIN3600TXTtxt: MS=ms43253475
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hiverhq.comIN3600TXTtxt: brevo-code:fce864384e897a2fc9304ff402e70c31
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hiverhq.com Traffic Analysis

According to global rankings, hiverhq.com holds the position of #266115. It attracts an approximate daily audience of 8.07K visitors, leading to a total of 8179 pageviews. On a monthly basis, the website garners around 242K visitors.

Daily Visitors8.07K
Monthly Visits242K
Pages per Visit1.66
Visit Duration0:00:97
Bounce Rate72.4%
Want complete report?Full SEMrush Report >>
Daily Unique Visitors:
8066
Monthly Visits:
241996
Pages per Visit:
1.66
Daily Pageviews:
8179
Avg. visit duration:
0:00:97
Bounce rate:
72.4%
Monthly Visits (SEMrush):
244452

Traffic Sources

SourcesTraffic Share
Social:
0.39%
Paid Referrals:
3.30%
Mail:
6.53%
Search:
70.56%
Direct:
19.22%

Visitors by Country

CountryTraffic Share
United States:
35.51%
India:
12.81%
United Kingdom:
6.12%
Canada:
4.78%
Luxembourg:
3.97%

SSL Checker - SSL Certificate Verify

An SSL certificate is a digital certificate that ensures a secure encrypted connection between a web server and a user's browser. It provides authentication and encryption to keep data private and protected during transmission. hiverhq.com supports HTTPS, demonstrating their commitment to providing a secure browsing experience for users.

HTTP Headers

HTTP headers are additional segments of data exchanged between a client (e.g. a web browser) and a server during an HTTP request or response. They serve to provide instructions, metadata, or control parameters for the interaction between the client and server.

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HTTP/1.1 200 OK
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expires
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vary
Accept-Encoding
CF-Cache-Status
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Report-To
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NEL
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Content-Security-Policy
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Referrer-Policy
strict-origin-when-cross-origin
X-Access-Control-Allow-Origin
https://mail.google.com
X-Content-Type-Options
nosniff
X-Frame-Options
DENY
X-XSS-Protection
1; mode=block
Server
cloudflare
CF-RAY
88c591464ff8faf8-SJC
alt-svc
h3=":443"; ma=86400

Where is hiverhq.com hosted?

hiverhq.com is likely hosted in various data centers located across different regions worldwide. The current data center mentioned is just one of many where the website may be hosted.

Whois Information

WHOIS protocol used to get domain/IP info. Common for reg details, ownership of a domain/IP. Check hiverhq.com for reg/admin contact info, owner, org, email, phone, creation, and expiration dates.

Domain Updated Date:
Domain Created Date:
Domain Expiry Date:
Domain Name:
Registrar WHOIS Server:
Registrar Abuse Contact Email:
Registrar Abuse Contact Phone:
Domain Registrar:
Domain Owner:

Rate limit exceeded. Try again after: 20s

SEO Analysis

SEO analysis involves examining the performance of a website, including titles, descriptions, keywords, and website speed. It also includes identifying popular keywords and researching competitor websites to understand their strategies. The analysis aims to optimize the website's visibility and improve its ranking on search engines.

Title Tag:
Easy-to-use email management & customer service software

Length: 56 characters

Title tags are usually best kept short, within 50-70 characters. It's important to note that search engines will typically read the entire title tag even if it exceeds 70 characters, but there is a chance they may cut it off or disregard it.

Meta Description:
10K teams trust Hiver to streamline shared inbox management and run multi-channel help desks from their Inbox. Try Hiver free for 7 days.

Length: 137 characters

When crafting website descriptions, keep in mind that search engines only show the first 150-160 characters in search results. To ensure your entire description is visible, aim for a length of 25-160 characters. If your description is too long, it may get cut off. Conversely, if it's too short, search engines may add text from elsewhere on your page. Additionally, search engines may modify the description you provide to better match the user's search intent. It's best to strike a balance between brevity and relevance for optimal visibility.

Meta Keywords:

No meta keywords found.

In the realm of search engine optimization, the meta keywords tag has become a relic of the past due to its potential for misuse, ultimately leading major search engines to disregard it in their ranking algorithms.

Keywords Cloud:
Term Count Density
features 5 2.73%
hiver 5 2.73%
free 5 2.73%
demo 5 2.73%
customer 4 2.19%
explore 4 2.19%
policy 3 1.64%
log 3 1.64%
support 3 1.64%
resources 3 1.64%
teams 3 1.64%
trial 3 1.64%
management 3 1.64%
email 3 1.64%
notes 2 1.09%
industry 2 1.09%
emails 2 1.09%
privacy 2 1.09%
collaboration 2 1.09%
pricing 2 1.09%
products 2 1.09%
software 2 1.09%
inbox 2 1.09%
request 2 1.09%
service 2 1.09%
updates 2 1.09%
start 2 1.09%
integrations 2 1.09%
automation 2 1.09%
analytics 2 1.09%
terms 2 1.09%
solutions 2 1.09%
product 2 1.09%
accounts 2 1.09%
multi-channel 2 1.09%
desk 2 1.09%
capabilities 2 1.09%

A crucial factor in search engine optimization is keyword density, which refers to the proportion of a particular keyword present in the text of a webpage. In order to achieve high rankings on search engine results pages, it is essential to maintain the appropriate keyword density for your primary keyword.

Headings:
<H1>
1
<H2>
4
<H3>
4
<H4>
7
<H5>
0
<H6>
0
<h1>Uncomplicate Email Management and Support from your inbox</h1>
<h2>Try Hiver for free and experience the difference!</h2>
<h2>As easy as email, as powerful as a helpdesk </h2>
<h2>Enabling businesses to do more </h2>
<h2>Switch from clunky software. Experience ease and speed. </h2>
<h3>Email management</h3>
<h3> 10,000+ teams find Hiver very essential to run daily operations</h3>
<h3> Uncomplicate email management and support, right from your Inbox</h3>
<h3>Multi-channel help desk</h3>
<h4>50%</h4>
<h4>100%</h4>
<h4>250%</h4>
<h4>Try Hiver For Free</h4>
<h4>50%</h4>
<h4>60%</h4>
<h4>100%</h4>

In SEO, the primary focus is placed on keywords within the content. The title of the page holds the highest importance, followed by heading tags such as h1, h2, and h3. The h1 heading should be the largest on the page, while the h2 heading should be slightly smaller, and the h3 heading even smaller. This hierarchical structure is crucial for optimizing search engine rankings.

Image Alt Attribute:
187 images found in your page, and 36 images are without "ALT" text.

What is the issue about?
The tag does not have an ALT attribute defined. As a general rule, search engines do not interpret the content of image files. The text provided in the attribute enables the site owner to provide relevant information to the search engine and to the end user. Alt text is helpful to end users if they have images disabled or if the image does not properly load. In addition, the Alt text is utilized by screen readers. Make sure that your Alt text is descriptive and accurately reflects what the image represents and supports the content on the page.

How to fix?
Use the <img alt> attribute to write descriptive content for the image: <img source='pic.gif' alt='Accurate and descriptive keyword text that represents the image.' />.

Website Speed Test (Desktop):
0.01 seconds

Website speed is a measurement of how fast the content on your page loads. Website speed is one of many factors involved in the discipline of search engine optimization (SEO), but it is not the only one. In a recent study, the average load time for a web page was 3.21s.

Top Organic Search Terms:
Term Search Volume Traffic Traffic (%)
hiverhq 170 0 0%

CO-Hosted

CoHosted refers to a situation where multiple domain names (websites) are using the same IP address to point to their respective web servers. They could be owned by different individuals or organizations and may serve entirely different purposes.

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Very positive reviews

rating 5

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